Privacy Policy

Effective Date: June, 1 2026
Business Name: Lumara Pools LLC
Website: www.lumarapools.com

Lumara Pools LLC (“Lumara Pools,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, phone calls, emails, social media pages, advertisements, and other business communications.

By using our website or submitting information to Lumara Pools, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a consultation, submit a form, call us, email us, or communicate with us through social media or online advertisements.

This information may include:

Name
Email address
Phone number
Property address or project location
City or service area
Project details
Budget range
Timeline
Photos, plans, or other project-related materials you choose to provide
Any other information you submit through our website or communications

We may also collect basic technical information when you visit our website, such as browser type, device type, IP address, pages visited, referring website, and general usage data.

2. How We Use Your Information

Lumara Pools may use the information we collect to:

Respond to inquiries
Schedule consultations
Provide estimates or project information
Evaluate whether a project is within our service area and scope
Communicate about pool design, construction, renovation, tile and coping, resurfacing, outdoor living, or related services
Send follow-up messages related to your inquiry
Improve our website, services, marketing, and customer experience
Maintain internal business records
Comply with legal, accounting, or regulatory obligations
Protect our business, website, customers, and rights

We do not sell your personal information.

3. Contact Forms and Project Inquiries

When you submit a contact form or project inquiry, we use the information you provide to contact you about your requested service. Submitting a form does not create a contract or obligation to hire Lumara Pools, and Lumara Pools is not obligated to accept every project inquiry.

Information submitted through forms may be stored in our website platform, email system, CRM, project management tools, or other business systems used to manage inquiries and customer communications.

4. Email, Phone, and Text Communications

If you provide your phone number or email address, Lumara Pools may contact you by phone, email, or text message regarding your inquiry, consultation, estimate, project, or related services.

You may ask us to stop contacting you at any time. Message and data rates may apply for text messages depending on your mobile carrier.

5. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve performance, measure marketing effectiveness, and improve user experience.

These tools may collect information such as:

Pages visited
Time spent on the website
Device and browser information
General location information
Referral source
Interactions with forms, buttons, or ads

We may use tools provided by platforms such as Wix, Google, Meta/Facebook, or similar third-party services.

You can usually control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Third-Party Services

Lumara Pools may use third-party platforms and service providers to operate our website, manage leads, communicate with customers, run advertisements, analyze website performance, store information, and support business operations.

These third parties may include, but are not limited to:

Website hosting providers
Email and communication platforms
CRM or lead management systems
Analytics providers
Advertising platforms
Social media platforms
Payment processors, if applicable
Project management or business software providers

These third-party providers may process information according to their own privacy policies and terms.

7. Social Media and Advertising

If you interact with Lumara Pools through Facebook, Instagram, Google, TikTok, YouTube, or other online platforms, those platforms may collect and process your information according to their own privacy policies.

If you submit a lead form through a social media advertisement or messaging platform, we may receive the information you provide and use it to contact you about Lumara Pools services.

8. How We Share Information

We may share information when necessary to operate our business, respond to your inquiry, or provide requested services.

We may share information with:

Employees, contractors, or representatives of Lumara Pools
Subcontractors or vendors involved in estimating or performing project work
Designers, engineers, consultants, or other project-related professionals
Software, website, CRM, analytics, or communication service providers
Legal, accounting, insurance, or compliance professionals
Government authorities, if required by law

We do not sell your personal information to third parties.

9. Project Photos and Materials

If you provide photos, plans, drawings, property details, or other project materials, we may use them to evaluate your project, prepare estimates, communicate with vendors or subcontractors, and plan potential work.

Lumara Pools will not publicly post photos of your completed project, property, or identifying information without appropriate permission, unless otherwise allowed in a written agreement.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, email system, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted online.

11. Data Retention

We may retain personal information for as long as reasonably necessary to respond to inquiries, manage customer relationships, maintain business records, comply with legal obligations, resolve disputes, and support business operations.

If you would like us to delete or update your information, you may contact us using the information below. We will respond as reasonably required by applicable law and business record keeping obligations.

12. Your Choices

You may contact Lumara Pools to:

Request access to information you provided
Correct or update your information
Ask us to stop contacting you
Request deletion of certain information, where applicable
Opt out of marketing communications

To make a request, contact us at the email address listed below.

13. Children’s Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13. If we become aware that we collected information from a child under 13, we will take reasonable steps to delete it.

14. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services. Lumara Pools is not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

Lumara Pools may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the website after updates are posted means you accept the revised Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Lumara Pools LLC
Greater St. Louis Area
Email: lumarapools@gmail.com
Website: www.lumarapools.com